Refunds & Returns

General:

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on your payment method.

The customer is also entitled for refund/return, in the following cases

  • Wrong product received by the customer
  • Products has some defects
  • Product damaged in shipping
  • Product is tampered

In case of receiving a defective product, please contact us within 2 working days.

Personalized or other customized product may not be returned for refund or exchange under any circumstances.

Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please visit this link

 

Additional Terms & Conditions for Shoe Returns:

  • Returned item should be unworn, unwrinkled, undamaged (should have no scratches on the sole and upper), and in re-sellable condition.
  • Once we have received and inspected the returned item, your return will be processed within 7 working days.
  • Standard size orders can be returned for a full refund or exchange.
  • Made-to-measure or other customized orders can only be returned for alteration.
  • We reserve the right to refuse returns/refunds that do not meet these criteria.

Black Friday Sale Policy:

We appreciate your interest in our Black Friday Sale, where we are pleased to present our best offer possible. It is important to note that we do not entertain refund requests for items acquired during the Black Friday sale.

 

Custom Orders:

Return and Alteration

We are committed to get you your perfect item in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

How we strive to achieve Win-Win Situation?

Custom (read: bespoke) item can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.

  • Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

  • Sizing

Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the product reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the product back to us.

 

Refund:

We do not accept returns against refunds for custom orders and sales item. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.